Privacy policy
Last updated 24 October 2026
This policy explains what information CATEYE Technologies ("we") collects through CATEYE Support Desk: this website and the CATEYE Support and CATEYE Support Agent apps for iPhone and Android. We only collect what we need to answer your support requests.
What we collect
- Ticket details: your name, email address, the subject and messages you send, any files you attach, and answers to the form's questions.
- Account details (only if you create an account): your name, email address and password. The password is stored only in a scrambled (hashed) form that cannot be read back.
- Technical details: the IP address a ticket or sign-in came from, used to prevent spam and abuse, and a sign-in token stored on your device so the app keeps you signed in.
We do not use advertising, tracking or analytics tools, and we do not sell or rent your information.
How we use it
To receive, answer and keep track of your support requests, to email you about your tickets, to let you sign in, and to protect the service from spam and abuse.
Who can see it
Our support staff. The service runs on providers that store or deliver data for us under their own privacy and security terms: Vercel (hosting and file storage), Neon (database) and our email provider. We share information with others only when the law requires it.
How long we keep it
Tickets are kept as support records for as long as needed to help you and to meet legal and business obligations. Accounts are kept until you delete them.
Your choices
- Delete your account: in the CATEYE Support app, open Settings and choose Delete account. Your account and sign-in details are removed at once; tickets you submitted are kept as support records.
- Access, correct or delete your data, including tickets: submit a ticket with your request and we will respond within 30 days.
Children
The service is not directed at children under 13 and we do not knowingly collect their information.
Changes
We will post any changes on this page and update the date above.
Contact
Questions about this policy: submit a ticket.