/* CatEye Support Desk - application stylesheet
   (c) 2026 CatEye Technologies - MIT License */
:root {
  --brand: #0f172a;
  --accent: #f59e0b;
  --accent-ink: #1f1300;
  --bg: #f4f6fa;
  --surface: #ffffff;
  --ink: #1e293b;
  --ink-soft: #475569;
  --muted: #64748b;
  --line: #e2e8f0;
  --line-strong: #cbd5e1;
  --primary: #2563eb;
  --primary-ink: #ffffff;
  --success: #16a34a;
  --warning: #d97706;
  --danger: #dc2626;
  --info: #0284c7;
  --radius: 10px;
  --radius-sm: 6px;
  --shadow: 0 1px 2px rgba(15, 23, 42, .06), 0 4px 16px rgba(15, 23, 42, .06);
  --font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; font-family: var(--font); font-size: 15px; line-height: 1.55; color: var(--ink); background: var(--bg); }
a { color: var(--primary); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3, h4 { line-height: 1.25; margin: 0 0 .6em; color: var(--brand); }
h1 { font-size: 1.6rem; } h2 { font-size: 1.25rem; } h3 { font-size: 1.05rem; } h4 { font-size: .95rem; }
p { margin: 0 0 1em; }
img { max-width: 100%; height: auto; }
code, pre, .mono { font-family: var(--mono); font-size: .92em; }
pre { background: #0f172a; color: #e2e8f0; padding: 12px 14px; border-radius: var(--radius-sm); overflow: auto; }
hr { border: 0; border-top: 1px solid var(--line); margin: 20px 0; }
.muted { color: var(--muted); }
.small { font-size: .86rem; }
.req { color: var(--danger); }
.nowrap { white-space: nowrap; }
.right { text-align: right; }
.center { text-align: center; }
.mt { margin-top: 16px; } .mb { margin-bottom: 16px; } .mb-0 { margin-bottom: 0; }
.flex { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.between { justify-content: space-between; }
.grow { flex: 1; }
.hidden, [hidden] { display: none !important; }
.hp-field { position: absolute; left: -9999px; top: -9999px; height: 0; overflow: hidden; }
.icon { width: 18px; height: 18px; vertical-align: -4px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; flex-shrink: 0; }
.icon-sm { width: 14px; height: 14px; vertical-align: -2px; }
.container { width: 100%; max-width: 1140px; margin: 0 auto; padding: 0 16px; }
.narrow { max-width: 640px; margin-left: auto; margin-right: auto; }

/* Header / nav (customer) */
.site-header { background: var(--brand); color: #fff; border-bottom: 4px solid var(--accent); }
.header-inner { display: flex; align-items: center; justify-content: space-between; min-height: 64px; gap: 16px; flex-wrap: wrap; }
.brand { display: inline-flex; align-items: center; gap: 10px; color: #fff; font-weight: 700; font-size: 1.1rem; text-decoration: none !important; }
.brand-mark { width: 34px; height: 34px; }
.brand-mark.lg { width: 48px; height: 48px; }
.brand-logo { max-height: 40px; width: auto; }
.main-nav { display: flex; gap: 4px; align-items: center; flex-wrap: wrap; }
.main-nav a { color: rgba(255,255,255,.85); padding: 8px 12px; border-radius: var(--radius-sm); font-weight: 500; }
.main-nav a:hover, .main-nav a.active { background: rgba(255,255,255,.12); color: #fff; text-decoration: none; }
.lang-form { margin-left: 8px; }
.nav-toggle { display: none; background: transparent; border: 1px solid rgba(255,255,255,.3); color: #fff; border-radius: var(--radius-sm); padding: 6px 8px; cursor: pointer; }
.page { padding: 28px 16px 48px; min-height: 60vh; }
.site-footer { border-top: 1px solid var(--line); background: var(--surface); color: var(--muted); font-size: .86rem; }
.footer-inner { display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; padding: 16px; }
.staff-link { color: var(--muted); }

/* Hero (customer home) */
.hero { background: linear-gradient(135deg, var(--brand), #1e293b 70%); color: #fff; border-radius: var(--radius); padding: 36px 28px; margin-bottom: 24px; box-shadow: var(--shadow); }
.hero h1 { color: #fff; font-size: 1.9rem; margin-bottom: 8px; }
.hero p { color: rgba(255,255,255,.8); max-width: 640px; }
.hero .search { display: flex; gap: 8px; max-width: 620px; margin-top: 16px; }
.hero .search .input { flex: 1; }
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 16px; margin-bottom: 24px; }
.tile { display: block; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px; box-shadow: var(--shadow); color: var(--ink); text-decoration: none !important; transition: transform .12s, border-color .12s; }
.tile:hover { transform: translateY(-2px); border-color: var(--accent); }
.tile .icon { width: 28px; height: 28px; color: var(--accent); margin-bottom: 8px; }
.tile h3 { margin-bottom: 4px; }
.tile p { color: var(--muted); margin: 0; font-size: .92rem; }

/* Cards and grids */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 22px; box-shadow: var(--shadow); margin-bottom: 20px; }
.card-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 14px; }
.card-head h2, .card-head h1 { margin: 0; }
.grid { display: grid; gap: 20px; }
.grid-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grid-side { grid-template-columns: minmax(0, 1fr) 320px; }
@media (max-width: 900px) { .grid-2, .grid-3, .grid-side { grid-template-columns: 1fr; } }

/* Forms */
.field { margin-bottom: 16px; }
.field label, .field legend { display: block; font-weight: 600; margin-bottom: 6px; font-size: .92rem; }
.field .help { color: var(--muted); font-size: .84rem; margin-top: 4px; }
.field.error .input { border-color: var(--danger); }
.field .err { color: var(--danger); font-size: .84rem; margin-top: 4px; }
fieldset.field { border: 0; padding: 0; margin: 0 0 16px; }
.choice { display: inline-flex; align-items: center; gap: 6px; margin: 2px 14px 2px 0; font-weight: 400 !important; }
.input, select.input, textarea.input { width: 100%; padding: 9px 12px; border: 1px solid var(--line-strong); border-radius: var(--radius-sm); background: #fff; font: inherit; color: var(--ink); transition: border-color .12s, box-shadow .12s; }
.input:focus { outline: 0; border-color: var(--primary); box-shadow: 0 0 0 3px rgba(37, 99, 235, .15); }
.input-sm { padding: 6px 10px; font-size: .9rem; }
.input[readonly], .input[disabled] { background: #f1f5f9; color: var(--muted); }
textarea.input { min-height: 140px; resize: vertical; }
select.input { appearance: none; -webkit-appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%2364748b' stroke-width='2' fill='none'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 10px center; padding-right: 30px; }
select.input[multiple] { background-image: none; padding-right: 12px; min-height: 120px; }
.inline-fields { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px 16px; }
.form-actions { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin-top: 8px; }
.checkbox { display: flex; align-items: flex-start; gap: 8px; font-weight: 400 !important; }
.checkbox input { margin-top: 4px; }
.switch-list label { display: block; margin-bottom: 6px; font-weight: 400; }
.input-color { width: 60px; height: 38px; padding: 2px; }

/* Buttons */
.btn { display: inline-flex; align-items: center; gap: 6px; padding: 9px 16px; border-radius: var(--radius-sm); border: 1px solid transparent; font: inherit; font-weight: 600; cursor: pointer; background: #e2e8f0; color: var(--ink); text-decoration: none !important; line-height: 1.2; transition: filter .12s, background .12s; white-space: nowrap; }
.btn:hover { filter: brightness(.95); }
.btn:disabled { opacity: .6; cursor: not-allowed; }
.btn-primary { background: var(--primary); color: var(--primary-ink); }
.btn-accent { background: var(--accent); color: var(--accent-ink); }
.btn-secondary { background: #fff; border-color: var(--line-strong); }
.btn-danger { background: var(--danger); color: #fff; }
.btn-success { background: var(--success); color: #fff; }
.btn-ghost { background: transparent; color: inherit; border-color: rgba(255,255,255,.25); }
.btn-sm { padding: 5px 10px; font-size: .84rem; }
.btn-xs { padding: 3px 8px; font-size: .78rem; }
.btn-block { width: 100%; justify-content: center; }
.btn-group { display: inline-flex; gap: 6px; flex-wrap: wrap; }

/* Alerts and badges */
.alert { padding: 12px 14px; border-radius: var(--radius-sm); margin-bottom: 16px; border: 1px solid; background: #fff; }
.alert-success { background: #f0fdf4; border-color: #bbf7d0; color: #166534; }
.alert-danger, .alert-error { background: #fef2f2; border-color: #fecaca; color: #991b1b; }
.alert-warning { background: #fffbeb; border-color: #fde68a; color: #92400e; }
.alert-info { background: #eff6ff; border-color: #bfdbfe; color: #1e40af; }
.alert-none { background: var(--surface); border-color: var(--line); }
.alert ul { margin: 6px 0 0 18px; padding: 0; }
.alert .rich p:last-child { margin-bottom: 0; }
.badge { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: .78rem; font-weight: 600; line-height: 1.5; background: color-mix(in srgb, var(--badge, #64748b) 14%, white); color: var(--badge, #64748b); border: 1px solid color-mix(in srgb, var(--badge, #64748b) 35%, white); white-space: nowrap; }
@supports not (color: color-mix(in srgb, red 50%, white)) { .badge { background: #f1f5f9; } }
.badge-status { }
.pill { display: inline-block; min-width: 20px; padding: 0 6px; border-radius: 999px; background: var(--accent); color: var(--accent-ink); font-size: .74rem; font-weight: 700; text-align: center; }
.dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--success); margin-right: 4px; }

/* Tables */
.table-wrap { overflow-x: auto; }
.table { width: 100%; border-collapse: collapse; font-size: .92rem; }
.table th, .table td { padding: 10px 10px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: middle; }
.table th { font-size: .8rem; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); background: #f8fafc; white-space: nowrap; }
.table tr:hover td { background: #f8fafc; }
.table .actions { white-space: nowrap; text-align: right; }
.table td.num { text-align: right; font-variant-numeric: tabular-nums; }
.table .unread td { font-weight: 600; }
.table .overdue td:first-child { box-shadow: inset 3px 0 0 var(--danger); }
.table .due-soon td:first-child { box-shadow: inset 3px 0 0 var(--warning); }
.sort-link { color: inherit; }
.empty { padding: 32px; text-align: center; color: var(--muted); }

/* Pagination */
.pagination { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 16px; }
.page-link { padding: 6px 11px; border: 1px solid var(--line); border-radius: var(--radius-sm); background: #fff; color: var(--ink); font-size: .9rem; }
.page-link.active { background: var(--brand); color: #fff; border-color: var(--brand); }
.page-link.disabled { opacity: .45; }
.page-gap { padding: 6px 4px; color: var(--muted); }

/* Tabs */
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--line); margin-bottom: 20px; flex-wrap: wrap; }
.tabs a { padding: 10px 14px; color: var(--ink-soft); border-bottom: 2px solid transparent; margin-bottom: -1px; font-weight: 500; }
.tabs a:hover { text-decoration: none; color: var(--ink); }
.tabs a.active { color: var(--brand); border-bottom-color: var(--accent); }

/* Breadcrumbs */
.breadcrumbs { font-size: .9rem; color: var(--muted); margin-bottom: 14px; }
.breadcrumbs a { color: var(--ink-soft); }
.breadcrumbs span::before { content: "›"; margin: 0 6px; color: var(--line-strong); }
.breadcrumbs span:first-child::before { content: none; }

/* Knowledge base */
.kb-cats { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 16px; }
.kb-cat { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px 18px; }
.kb-cat h3 { margin-bottom: 4px; }
.kb-cat .count { color: var(--muted); font-size: .85rem; }
.kb-list { list-style: none; margin: 0; padding: 0; }
.kb-list li { padding: 12px 0; border-bottom: 1px solid var(--line); }
.kb-list li:last-child { border-bottom: 0; }
.kb-list .excerpt { color: var(--muted); font-size: .9rem; margin-top: 2px; }
.kb-meta { color: var(--muted); font-size: .84rem; margin-bottom: 16px; }
.article-body { font-size: 1rem; }
.article-body img { border-radius: var(--radius-sm); }
.stars { display: inline-flex; gap: 2px; }
.stars button { background: none; border: 0; font-size: 1.4rem; color: #cbd5e1; cursor: pointer; padding: 0 2px; }
.stars button:hover, .stars button.on { color: var(--accent); }
.rich h1, .rich h2, .rich h3 { margin-top: 1em; }
.rich p:last-child { margin-bottom: 0; }
.rich blockquote { border-left: 3px solid var(--line-strong); margin: 0; padding: 4px 14px; color: var(--ink-soft); }
.rich table { border-collapse: collapse; }
.rich td, .rich th { border: 1px solid var(--line); padding: 6px 8px; }

/* Ticket thread */
.ticket-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; flex-wrap: wrap; }
.ticket-head h1 { margin-bottom: 4px; font-size: 1.35rem; }
.ticket-meta { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 8px 16px; font-size: .9rem; }
.ticket-meta dt { color: var(--muted); font-size: .78rem; text-transform: uppercase; letter-spacing: .04em; }
.ticket-meta dd { margin: 0; }
.ticket-meta .inline-edit { display: inline-flex; gap: 4px; align-items: center; }
.message { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); margin-bottom: 14px; overflow: hidden; }
.message-head { display: flex; justify-content: space-between; gap: 10px; flex-wrap: wrap; padding: 10px 16px; background: #f8fafc; border-bottom: 1px solid var(--line); font-size: .88rem; }
.message-head strong { color: var(--brand); }
.message-body { padding: 16px; word-wrap: break-word; overflow-wrap: anywhere; }
.message.staff .message-head { background: #eef4ff; }
.message.customer .message-head { background: #fff8eb; }
.message.note { border-color: #fde68a; background: #fffdf5; }
.message.note .message-head { background: #fef3c7; }
.message-foot { padding: 8px 16px; border-top: 1px solid var(--line); font-size: .86rem; display: flex; gap: 12px; align-items: center; flex-wrap: wrap; }
.attachments { list-style: none; margin: 10px 0 0; padding: 0; font-size: .9rem; }
.attachments li { display: inline-block; margin: 0 12px 4px 0; }
.rate { display: inline-flex; gap: 6px; align-items: center; }
.rate a { padding: 2px 8px; border: 1px solid var(--line); border-radius: 999px; color: var(--ink-soft); font-size: .82rem; }
.rate a.on { background: var(--brand); color: #fff; border-color: var(--brand); }
.history { font-size: .86rem; color: var(--ink-soft); }
.history li { margin-bottom: 4px; }
.timeline { list-style: none; padding: 0; margin: 0; }
.timeline li { padding: 6px 0 6px 18px; border-left: 2px solid var(--line); position: relative; }
.timeline li::before { content: ""; position: absolute; left: -5px; top: 12px; width: 8px; height: 8px; border-radius: 50%; background: var(--line-strong); }

/* Editor */
.editor { border: 1px solid var(--line-strong); border-radius: var(--radius-sm); background: #fff; }
.editor:focus-within { border-color: var(--primary); box-shadow: 0 0 0 3px rgba(37, 99, 235, .15); }
.editor-toolbar { display: flex; gap: 2px; flex-wrap: wrap; padding: 6px; border-bottom: 1px solid var(--line); background: #f8fafc; border-radius: var(--radius-sm) var(--radius-sm) 0 0; }
.editor-toolbar button { background: transparent; border: 1px solid transparent; border-radius: 4px; padding: 4px 8px; cursor: pointer; font: inherit; font-size: .85rem; color: var(--ink-soft); }
.editor-toolbar button:hover { background: #e2e8f0; color: var(--ink); }
.editor-toolbar .sep { width: 1px; background: var(--line); margin: 2px 4px; }
.editor-area { min-height: 180px; padding: 12px; outline: 0; overflow: auto; }
.editor-area:empty::before { content: attr(data-placeholder); color: var(--muted); }
.editor-area img { max-width: 100%; }

/* Staff shell */
.staff-shell { display: flex; min-height: 100vh; }
.sidebar { width: 240px; background: var(--brand); color: #fff; display: flex; flex-direction: column; flex-shrink: 0; position: sticky; top: 0; height: 100vh; overflow-y: auto; }
.sidebar .brand { padding: 18px 18px 14px; border-bottom: 1px solid rgba(255,255,255,.1); }
.side-nav { padding: 10px 10px; flex: 1; }
.side-nav a { display: flex; align-items: center; gap: 10px; padding: 9px 10px; color: rgba(255,255,255,.8); border-radius: var(--radius-sm); font-size: .93rem; }
.side-nav a:hover { background: rgba(255,255,255,.08); color: #fff; text-decoration: none; }
.side-nav a.active { background: rgba(255,255,255,.14); color: #fff; box-shadow: inset 3px 0 0 var(--accent); }
.side-nav .pill { margin-left: auto; }
.nav-sep { font-size: .72rem; text-transform: uppercase; letter-spacing: .08em; color: rgba(255,255,255,.45); padding: 14px 10px 6px; }
.sidebar-footer { padding: 12px 10px; border-top: 1px solid rgba(255,255,255,.1); }
.sidebar-footer a { display: flex; align-items: center; gap: 10px; color: rgba(255,255,255,.7); padding: 6px 10px; font-size: .88rem; }
.staff-main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topbar { display: flex; align-items: center; gap: 16px; padding: 10px 24px; background: var(--surface); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 20; }
.topbar .nav-toggle { color: var(--ink); border-color: var(--line-strong); }
.topbar-search { flex: 1; max-width: 480px; }
.topbar-user { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.user-link { color: var(--ink); display: inline-flex; gap: 6px; align-items: center; font-weight: 500; }
.topbar .btn-ghost { border-color: var(--line-strong); }
.staff-content { padding: 24px; max-width: 1280px; width: 100%; }
.staff-content.wide { max-width: none; }
.staff-footer { padding: 12px 24px; color: var(--muted); font-size: .8rem; border-top: 1px solid var(--line); margin-top: auto; }
.page-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 18px; }
.page-head h1 { margin: 0; }
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 20px; }
.kpi { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; text-decoration: none !important; color: var(--ink); }
.kpi:hover { border-color: var(--accent); }
.kpi .n { font-size: 1.7rem; font-weight: 700; color: var(--brand); line-height: 1.1; }
.kpi .l { color: var(--muted); font-size: .84rem; }
.filters { display: flex; gap: 8px; flex-wrap: wrap; align-items: flex-end; margin-bottom: 14px; }
.filters .field { margin: 0; min-width: 140px; }
.filters label { font-size: .78rem; color: var(--muted); font-weight: 500; }
.bulk-bar { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; padding: 10px 12px; background: #f8fafc; border: 1px solid var(--line); border-radius: var(--radius-sm); margin-bottom: 10px; }
.toolbar { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.dropdown { position: relative; display: inline-block; }
.dropdown-menu { display: none; position: absolute; right: 0; top: 100%; margin-top: 4px; min-width: 200px; background: #fff; border: 1px solid var(--line); border-radius: var(--radius-sm); box-shadow: var(--shadow); z-index: 30; padding: 6px 0; }
.dropdown.open .dropdown-menu { display: block; }
.dropdown-menu a, .dropdown-menu button { display: block; width: 100%; text-align: left; padding: 8px 14px; color: var(--ink); background: none; border: 0; font: inherit; cursor: pointer; white-space: nowrap; }
.dropdown-menu a:hover, .dropdown-menu button:hover { background: #f1f5f9; text-decoration: none; }
.dropdown-menu .danger { color: var(--danger); }
.side-panel { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; margin-bottom: 16px; }
.side-panel h3 { font-size: .85rem; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); margin-bottom: 10px; }
.side-panel dl { margin: 0; }
.side-panel dt { font-size: .78rem; color: var(--muted); margin-top: 8px; }
.side-panel dd { margin: 0; }
.online-list li { margin-bottom: 4px; }
.auth-page { display: flex; align-items: center; justify-content: center; min-height: 100vh; padding: 24px; background: linear-gradient(160deg, var(--brand), #1e293b); }
.auth-box { width: 100%; max-width: 420px; background: #fff; border-radius: 14px; padding: 28px; box-shadow: 0 20px 60px rgba(0,0,0,.3); }
.auth-brand { display: flex; align-items: center; gap: 12px; margin-bottom: 20px; }
.auth-brand div { display: flex; flex-direction: column; }
.auth-footer { margin: 16px 0 0; font-size: .88rem; text-align: center; }
.sortable-handle { cursor: move; color: var(--muted); }
.color-swatch { display: inline-block; width: 14px; height: 14px; border-radius: 3px; vertical-align: -2px; margin-right: 6px; }
.bar { height: 10px; background: #e2e8f0; border-radius: 999px; overflow: hidden; }
.bar > span { display: block; height: 100%; background: var(--primary); }
.chart-rows li { display: grid; grid-template-columns: 160px 1fr 60px; gap: 10px; align-items: center; margin-bottom: 6px; font-size: .9rem; }
.print-only { display: none; }
.suggest-box { border: 1px solid #fde68a; background: #fffbeb; border-radius: var(--radius-sm); padding: 10px 14px; margin-bottom: 14px; }
.suggest-box ul { margin: 6px 0 0 18px; padding: 0; }
.inline-form { display: inline; }
.qr { display: inline-block; padding: 8px; background: #fff; border: 1px solid var(--line); }
.backup-codes { columns: 2; font-family: var(--mono); }
.sticky-actions { position: sticky; bottom: 0; background: var(--surface); padding: 10px 0; border-top: 1px solid var(--line); }
@media (max-width: 960px) {
  .sidebar { position: fixed; left: -260px; transition: left .2s; z-index: 50; height: 100vh; }
  .sidebar.open { left: 0; }
  .nav-toggle { display: inline-flex; }
  .staff-content { padding: 16px; }
  .topbar { padding: 10px 16px; }
}
@media (max-width: 760px) {
  .main-nav { display: none; width: 100%; flex-direction: column; align-items: stretch; padding-bottom: 10px; }
  .main-nav.open { display: flex; }
  .page { padding: 18px 12px 36px; }
  .card { padding: 16px; }
  .hero { padding: 24px 18px; }
  .ticket-meta { grid-template-columns: 1fr 1fr; }
  .topbar-search { display: none; }
  .table th, .table td { padding: 8px 6px; }
  .hide-mobile { display: none !important; }
}
@media print {
  .site-header, .site-footer, .sidebar, .topbar, .staff-footer, .no-print, .btn, .nav-toggle, .alert.service-message { display: none !important; }
  body { background: #fff; }
  .card, .message { box-shadow: none; border-color: #999; }
  .staff-content { padding: 0; }
  .print-only { display: block; }
}